911 Public Safety Dispatcher: Calm, Rapid Response

911 Emergency Communications; Waterford Charter Township (MI); Vor Ort; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Professional training

Employee assistance program

Zusammenfassung

911 Emergency Communications seeks a dispatcher to connect callers with police, fire, or EMS resources. You'll verify locations, collect details, and relay information while managing multiple communication systems.

The role requires calm communication, attention to detail, and the ability to handle distressing calls across rotating schedules. Training and certifications may be required depending on the agency.

Qualifikationen

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Aufgaben

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Kenntnisse

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Ausbildung

High school diploma or equivalent

Jobbeschreibung

911 Emergency Communications seeks a dispatcher to connect callers with police, fire, or EMS resources. You'll verify locations, collect details, and relay information while managing multiple communication systems.

The role requires calm communication, attention to detail, and the ability to handle distressing calls across rotating schedules. Training and certifications may be required depending on the agency.