Calm-Under-Pressure 911 Dispatcher — Quebradillas

Emergency Telecommunicator Services; Wichita (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher to connect callers with the appropriate public safety responders in Quebradillas. The role involves handling emergency and nonemergency calls, confirming locations, and relaying accurate information under pressure.

Dispatchers work in a 24/7 environment, may require overnight shifts, weekends, and overtime, and must pass background screens and certifications. A high school diploma or GED is commonly required.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active Listening

Clear Speech

Basic Computer Proficiency

Information Organization

Education

High School Diploma or GED

Job description

Emergency Telecommunicator Services is seeking an 911 Emergency Dispatcher to connect callers with the appropriate public safety responders in Quebradillas. The role involves handling emergency and nonemergency calls, confirming locations, and relaying accurate information under pressure.

Dispatchers work in a 24/7 environment, may require overnight shifts, weekends, and overtime, and must pass background screens and certifications. A high school diploma or GED is commonly required.