911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Westminster (CO); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Westminster, CO, is seeking 911 emergency dispatchers to connect callers with police, fire, and EMS. You will gather essential information, confirm incident details, and coordinate responders using multiple communication systems.

The role requires calm, precise communication, strong listening skills, and the ability to manage high-stress situations across rotating schedules.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, listening, clear speech, basic computer proficiency; ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Westminster, CO, is seeking 911 emergency dispatchers to connect callers with police, fire, and EMS. You will gather essential information, confirm incident details, and coordinate responders using multiple communication systems.

The role requires calm, precise communication, strong listening skills, and the ability to manage high-stress situations across rotating schedules.