911 Emergency Dispatcher — Calm, Critical-Response Role

911 Emergency Communications; Henderson (NC); Presencial; USD 40.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

Retirement benefits

Paid leave

Professional training

Resumo da vaga

911 Emergency Communications in Henderson, NC seeks dedicated dispatchers to connect callers with police, fire, or EMS resources. This role emphasizes calm, precise communication, information gathering, and multi‑system coordination in a high‑pressure environment.

Selected candidates will work with public safety agencies, handle both emergency and nonemergency calls, and may face overnight or irregular shifts.

Qualificações

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Conhecimentos

Typing

Active listening

Clear speech

Basic computer skills

Organization

Formação

High school diploma

Ferramentas

Computer-aided dispatch

CAD systems

Descrição da vaga

911 Emergency Communications in Henderson, NC seeks dedicated dispatchers to connect callers with police, fire, or EMS resources. This role emphasizes calm, precise communication, information gathering, and multi‑system coordination in a high‑pressure environment.

Selected candidates will work with public safety agencies, handle both emergency and nonemergency calls, and may face overnight or irregular shifts.