Calm-Under-Pressure 911 Dispatcher (Raleigh)

Emergency Telecommunicator Services; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

Emergency Telecommunicator Services seeks a detail-oriented 911 Emergency Dispatcher in Raleigh to handle emergency and nonemergency calls, confirm vital details, and coordinate responders. You will use dispatch software and radio systems to ensure timely, accurate information flow.

The role requires calm communication, strong listening skills, and the ability to manage multiple systems under pressure. Training and certification requirements vary by agency, with potential overtime and shift work.

Qualifications

• High school diploma or GED commonly required.
• Good typing, listening, and clear speech are valuable.
• Ability to organize information under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when needed and update personnel as situations change.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing speed

Clear speech

Multitasking

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Radio/telephony equipment

Job description

Emergency Telecommunicator Services seeks a detail-oriented 911 Emergency Dispatcher in Raleigh to handle emergency and nonemergency calls, confirm vital details, and coordinate responders. You will use dispatch software and radio systems to ensure timely, accurate information flow.

The role requires calm communication, strong listening skills, and the ability to manage multiple systems under pressure. Training and certification requirements vary by agency, with potential overtime and shift work.