Emergency Dispatcher: Calm, Fast-Paced Life-Saver

County Emergency Communications; Aurora (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Aurora, CO, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calmly gathering information, confirming incident details, and coordinating multiple resources per agency procedures.

You will work in a high-stakes environment with rigorous attention to safety and privacy. Candidates should have a high school diploma or GED and strong typing, listening, and communication skills.

Qualifications

• A high school diploma or GED is commonly required; some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Organizational skills

Calm under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Radio communications equipment

Job description

County Emergency Communications in Aurora, CO, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role requires calmly gathering information, confirming incident details, and coordinating multiple resources per agency procedures.

You will work in a high-stakes environment with rigorous attention to safety and privacy. Candidates should have a high school diploma or GED and strong typing, listening, and communication skills.