911 Dispatcher - Calm, Critical Response in Aurora

911 Emergency Communications; Aurora (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

911 Emergency Communications in Aurora, IL seeks dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm details, and coordinate resources according to agency procedures.

The role requires calm, accurate information gathering, and the ability to manage multiple communication systems while maintaining records and confidentiality. Scheduling may include overnight or rotating shifts depending on the agency.

Qualifications

• High school diploma or equivalent commonly required; some agencies seek prior emergency communications experience or certifications.
• Typing, listening accuracy, clear spoken communication, and ability to organize information under pressure are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

911 Emergency Communications in Aurora, IL seeks dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm details, and coordinate resources according to agency procedures.

The role requires calm, accurate information gathering, and the ability to manage multiple communication systems while maintaining records and confidentiality. Scheduling may include overnight or rotating shifts depending on the agency.