Calm 911 Dispatcher: Critical Emergency Coordination

Emergency Telecommunicator Services; New Albany (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and quick coordination across multiple systems in Albany, OK.

Responsibilities include handling emergency and nonemergency calls, confirming details, entering data into dispatch software, and directing responders while maintaining confidential records. Must have a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required.
• Typing speed and accuracy are important.
• Good communication and composure under pressure required.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using procedures and enter data into dispatch systems.
• Dispatch responders and monitor radio traffic as situations change.
• Provide caller instructions within training limits and maintain records.

Skills

Accurate typing

Active listening

Clear speech

Computer literacy

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. The role requires calm communication, accurate information gathering, and quick coordination across multiple systems in Albany, OK.

Responsibilities include handling emergency and nonemergency calls, confirming details, entering data into dispatch software, and directing responders while maintaining confidential records. Must have a high school diploma or equivalent.