Calm 911 Dispatcher | Critical Emergency Coordination

911 Emergency Communications; Marshalltown (IA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Dispatchers connect people who need urgent help with public safety responders. In this role, you may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or medical resources according to agency procedures.

The position requires calm communication, careful attention, and the ability to manage multiple systems. Training and certifications may be required, and shifts can include overnight, weekends, or overtime depending on assignment.

Qualifications

• High school diploma or GED required.
• Telecommunicator certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Attention to detail

Communications skills

Education

High School Diploma or GED

Telecommunicator certifications

Tools

Computer-aided dispatch systems

Job description

911 Emergency Dispatchers connect people who need urgent help with public safety responders. In this role, you may receive emergency and nonemergency calls, gather essential information, and coordinate police, fire, or medical resources according to agency procedures.

The position requires calm communication, careful attention, and the ability to manage multiple systems. Training and certifications may be required, and shifts can include overnight, weekends, or overtime depending on assignment.