Calm, 24/7 911 Dispatcher

911 Emergency Communications; Marion (MI); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement benefits

Paid leave

Employee assistance

Résumé du poste

911 Emergency Communications in Marion, MI is seeking qualified emergency dispatchers to connect callers with police, fire, or EMS resources. You will receive urgent calls, confirm incident details, and coordinate responders according to agency procedures, often under pressure and with multiple radios.

The role requires calm communication, precise data entry into CAD systems, and the ability to maintain records while prioritizing safety.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Typing

Active listening

Clear speech

Computer basics

Information organization

Formation

High school diploma or GED

Description du poste

911 Emergency Communications in Marion, MI is seeking qualified emergency dispatchers to connect callers with police, fire, or EMS resources. You will receive urgent calls, confirm incident details, and coordinate responders according to agency procedures, often under pressure and with multiple radios.

The role requires calm communication, precise data entry into CAD systems, and the ability to maintain records while prioritizing safety.