Calm 911 Dispatcher: Coordinated Emergency Response

County Emergency Communications; Lenhartsville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Employee assistance

Job summary

County Emergency Communications in Lenhartsville, PA seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, gather essential information, and coordinate resources per agency procedures.

Dispatchers work in a 24/7 environment with overtime, weekends, holidays, and rotating shifts. Candidates need a high school diploma, typing speed, accuracy, and strong listening and communication skills.

Qualifications

• High school diploma or GED commonly required; some agencies may require experience or certifications.
• Typing, listening, clear speech, basic computer skills, and the ability to organize information under pressure.
• Official announcements determine testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses and incident details, and relay information to responders.
• Assess priority using agency procedures and enter data into dispatch systems.
• Dispatch appropriate responders and monitor radio traffic as incidents evolve.
• Provide caller instructions within training limits and protect confidential information.
• Maintain accurate records and adhere to confidentiality requirements.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma

Job description

County Emergency Communications in Lenhartsville, PA seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, gather essential information, and coordinate resources per agency procedures.

Dispatchers work in a 24/7 environment with overtime, weekends, holidays, and rotating shifts. Candidates need a high school diploma, typing speed, accuracy, and strong listening and communication skills.