Emergency Dispatcher: Make an Instant Impact 24/7

County Emergency Communications; Reading (Berks County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Shift differentials

Overtime pay

Job summary

County Emergency Communications in Lenhartsville, PA seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may handle emergency and nonemergency calls, confirm locations, and relay critical information while monitoring multiple systems.

The role requires calm communication, accuracy, and the ability to work rotating shifts, overtime, and weekends as needed. A high school diploma is commonly required, with some agencies preferring prior dispatch experience or

Qualifications

• High school diploma or GED required; some agencies hire entry-level.
• Some agencies require prior emergency communications experience or current certifications.
• Typing speed and accuracy, active listening, and clear communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident details into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Info organization under pressure

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Lenhartsville, PA seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may handle emergency and nonemergency calls, confirm locations, and relay critical information while monitoring multiple systems.

The role requires calm communication, accuracy, and the ability to work rotating shifts, overtime, and weekends as needed. A high school diploma is commonly required, with some agencies preferring prior dispatch experience or