911 Emergency Dispatcher - Comprehensive Benefits

County Emergency Communications; Reading (Berks County); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Shift differentials

Overtime pay

Job summary

County Emergency Communications in Lenhartsville, PA seeks 911 Emergency Dispatchers to connect callers with public safety responders. You may handle emergency and nonemergency calls, confirm locations, and relay critical information while monitoring multiple systems.

The role requires calm communication, accuracy, and the ability to work rotating shifts, overtime, and weekends as needed. A high school diploma is commonly required, with some agencies preferring prior dispatch experience or

Qualifications

• High school diploma or GED required; some agencies hire entry-level.
• Some agencies require prior emergency communications experience or current certifications.
• Typing speed and accuracy, active listening, and clear communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls in the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident details into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as incidents change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Info organization under pressure

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Dispatcher Opportunities in Lenhartsville

911 Emergency Dispatchers connect people who need urgent help with the public safety personnel who respond. In this role, you may receive emergency calls, gather essential information, and coordinate police, fire, or emergency medical resources according to agency procedures.

The work requires calm communication and careful attention. Dispatchers must listen closely, confirm incident locations, document changing circumstances, and relay accurate information while managing multiple communication systems.

Emergency communications centers commonly operate around the clock. Depending on the position, assignments may include overnight shifts, weekends, holidays, rotating schedules, and required overtime.

Position Details

Duty Location: {airport_name}, Lenhartsville, PA

Employer: The hiring public safety agency identified in the official vacancy

Pay: {salary_min}–{salary_max} per year

Schedule: {work_schedule}

Appointment Type: {appointment_type}

Who May Apply: {who_may_apply}

Application Deadline: {closing_date}

What You May Do

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Experience and Education Requirements

A high school diploma or recognized equivalency credential is commonly required. Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

General Conditions of Employment

• Meet the agency’s minimum age and employment eligibility requirements
• Complete required background screening and hiring assessments
• Complete medical, psychological, or drug screening when required
• Obtain and maintain applicable telecommunicator certifications
• Follow information-security and confidentiality requirements
• Remain available for assigned shifts and emergency staffing needs

Work Environment and Physical Requirements

This position generally involves extended workstation duties, headset use, keyboard entry, and monitoring multiple screens. Employees may handle distressing calls and rapidly changing incidents. Essential functions and any accommodation process are described by the hiring agency.

Benefits

Eligible employees may receive health coverage, retirement benefits, paid leave, employee‑assistance services, and professional training. Shift differentials, overtime compensation, and other benefits depend on the employer and appointment terms.