911 Emergency Dispatcher — Calm, Precise, 24/7 Shifts

County Emergency Communications; Lambertville (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Lambertville, MI seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Applicants must manage multiple systems, verify locations, and communicate clearly under pressure.

The role requires calm, accurate information gathering and rapid decision-making, with shifts that may include nights, weekends, and overtime. Training and certifications are provided as part of the onboarding process.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High School Diploma

Job description

County Emergency Communications in Lambertville, MI seeks qualified 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. Applicants must manage multiple systems, verify locations, and communicate clearly under pressure.

The role requires calm, accurate information gathering and rapid decision-making, with shifts that may include nights, weekends, and overtime. Training and certifications are provided as part of the onboarding process.