Service Dispatcher

Ponds Utah; North Salt Lake (UT); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

On-the-job training

Growth opportunities

Spiff & incentives

Job summary

Pond's Plumbing in Utah is seeking a reliable Service Dispatcher who will be the first point of contact for customers, handling a high volume of calls and coordinating with service technicians to ensure satisfaction.

You will enter and track requests in online portals, prioritize urgent matters, and maintain accurate documentation. This full-time role follows a 9:00am-5:00pm schedule, on-site at our North Salt Lake location.

Qualifications

• Strong customer service skills and the ability to remain calm under pressure.
• Excellent verbal communication skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving abilities.
• Must be detail-oriented and organized.
• Ability to pass a background check and drug test.
• Preferred experience with Service Titan.

Responsibilities

• Answering incoming calls promptly, providing helpful information, and directing calls to the appropriate team members.
• Speak clearly and professionally to customers, service technicians, and team members in stressful situations.
• Schedule and track multiple technicians, manage customer requests, and follow up on pending issues.
• Prioritize urgent matters and think quickly to ensure customer satisfaction and operational efficiency.
• Enter and maintain accurate information in online portals to ensure smooth operations.
• Demonstrate consistency and reliability in fulfilling duties.

Skills

Customer service

Verbal communication

Multitasking

Problem solving

Detail oriented

Background check clearance

Tools

Service Titan

Job description

Job description:

Are You Ready to Build a Bright Future?

AtPond's Plumbing, we’re not just offering a job – we’re offering a career that grows with you. As a locally owned and family-operated HVAC and Plumbing company, we prioritize the success and well‑being of our employees just as much as we do our customers. If you're looking for a supportive and positive work environment with opportunities to grow and thrive, you’ve found the right place!

Why Choose Us?

• $1000 Sign-On Bonus (*paid after 60-day probation period!)
  
• On-the-job training – we’ll invest in your development, even if you don’t have prior experience.
• Growth opportunities for career advancement.
  
• Spiff & incentive programs to reward hard work and dedication.

Job Overview

We are looking for a reliable, detail‑oriented Service Dispatcher to be the first point of contact for our customers. You’ll manage a high volume of incoming calls, coordinate with service technicians, and ensure customer satisfaction.

Job Responsibilities:

• Customer Service Excellence: Answering incoming calls promptly, providing helpful information, and directing calls to the appropriate team members.
• Communication Skills: Speak clearly and professionally to customers, service technicians, and team members – especially in stressful or time‑sensitive situations.
• Multitasking & Coordination: Schedule and track multiple technicians, manage customer requests, and follow up on pending issues, all while maintaining a high level of organization.
• Problem‑Solving: Prioritize urgent matters and think quickly to ensure customer satisfaction and operational efficiency.
• Accurate Documentation: Enter and maintain accurate information in online portals to ensure smooth operations.
• Dependability: Demonstrate consistency and reliability in fulfilling your duties.

Qualifications:

• Strong customer service skills and the ability to remain calm under pressure.
• Excellent verbal communication skills.
• Ability to multitask and manage time effectively.
• Strong problem‑solving abilities.
• Must be detail‑oriented and organized.
• Ability to pass a background check and drug test.
• Preferred experience with Service Titan

Additional Benefits:

• 401(k) with matching
• Health, Dental, & Vision Insurance
• Life Insurance
• Paid Time Off
• Employee Discounts
• Health Savings Account (HSA)
• Retirement Plan

Schedule:

• Full-time (40 hours per week)
• 8‑hour shifts
• Regular working hours: Monday-Friday 9:00am-5:00pm.

Compensation:

• $20.00 - $25.00 per hour

If you're looking for a career that offers stability, growth, and support, this is the opportunity for you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance