Dispatcher

Planet Plumbing & Drain; Longmont (CO); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Job summary

Planet Plumbing & Drain in Longmont, CO is seeking an experienced Dispatcher to join our team. You will manage dispatching for 20+ technicians, coordinate with customers, and use Service Titan daily.

The ideal candidate is highly organized, detail-oriented, and able to multitask in a fast-paced office environment, with strong communication skills and reliability. This full-time role requires flexibility to work evenings and weekends; compensation ranges from $28.00 to $32.00 per hour, with

Qualifications

• Experience in dispatching or scheduling, preferably in home services.
• Experience with ServiceTitan is highly preferred.
• Proficiency with Apple products (iPhone and Mac).
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Ability to multitask and work under pressure.
• Familiarity with the Colorado Front Range and surrounding service areas is a plus.

Responsibilities

• Dispatch and schedule service calls for 20+ technicians.
• Monitor technician availability and scheduling changes throughout the day.
• Coordinate with technicians and customers to ensure timely service and clear communication.
• Prioritize incoming service requests based on urgency, location, and technician availability.
• Maintain understanding of each technician's skills to ensure appropriate job assignments.
• Utilize Service Titan to manage dispatch boards, appointments, technician schedules, and customer information.
• Adapt quickly to schedule changes, cancellations, and unexpected situations.
• Maintain professionalism and accuracy in a busy, fast-paced office.

Skills

Strong communication

Time management

Multitasking

Organizational skills

Problem solving

Tools

ServiceTitan

Apple devices

Job description

Experienced Dispatcher – Plumbing Service Company

We are seeking an experienced, highly organized, and detail-oriented Dispatcher to join our team! The ideal candidate thrives in a fast-paced environment, can effectively multitask, and brings a positive, professional attitude to work each day.

Job Description

The primary responsibility of this position is dispatching and scheduling service calls for our team of 20+ plumbing technicians. This role requires strong communication skills, excellent time management, and the ability to make quick, informed decisions while managing a constantly changing schedule.

We utilize Service Titan as our primary dispatching and scheduling software and Apple/Mac products for daily operations. Previous experience with ServiceTitan is highly preferred.

Key Responsibilities

• Dispatch and schedule service calls efficiently for 20+ field technicians.
• Monitor technician availability, job progress, and scheduling changes throughout the day.
• Coordinate with technicians and customers to ensure timely service and clear communication.
• Prioritize incoming service requests based on urgency, location, and technician availability.
• Maintain an understanding of each technician's skills and capabilities to ensure appropriate job assignments.
• Utilize Service Titan to manage dispatch boards, appointments, technician schedules, and customer information.
• Adapt quickly to schedule changes, cancellations, and unexpected situations.
• Maintain professionalism and accuracy while working in a busy, fast-paced office environment.

Qualifications & Requirements

• Previous dispatching or scheduling experience preferred, ideally within plumbing, HVAC, or another home service industry.
• Experience with ServiceTitan is highly preferred.
• Proficiency with Apple products, including iPhones and Mac computers.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Strong problem-solving and decision-making abilities.
• Familiarity with the Colorado Front Range, Foothills, and surrounding service areas is a plus.
• Dependable, punctual, and able to maintain a positive attitude in a team-oriented environment.

Schedule & Compensation

Our hours of operation are 7:00 a.m. to 9:00 p.m., Sunday through Saturday. Applicants must have flexibility to work evenings and weekends.

We offer a $2.00 per hour shift differential for weekend hours.

• Job Type: Full-time
• Pay: $28.00–$32.00 per hour, depending on experience
• Location: Longmont, CO 80504

Work Arrangement

In person only; this is not a remote position.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Benefits are available following the applicable eligibility or probationary period.

Experience

• Computer skills: 1 year (Required)
• Office experience: 1 year (Required)
• Dispatching or scheduling experience: Preferred
• Service Titan experience: Preferred

Shift Availability

• Night Shift (Required)
• Day Shift (Preferred)
• Weekend Shift (Required)

Ability To Commute/Relocate

Longmont, CO 80504: Must reliably commute or plan to relocate before starting work.

Work Location: In person

Salary: $28.00 - $32.00 per hour