Call Center Training Specialist

MCI; Las Cruces (NM); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth opportunities

Paid Training opportunities

Job summary

MCI is seeking a Training Specialist for their Las Cruces site. In this role, you will provide onboarding training for new customer service and sales representatives, facilitate classroom-style instruction, and develop the training curriculum using adult learning techniques.

The ideal candidate has a background in teaching or training, excellent communication skills, and proficiency in Microsoft Office. The position offers various benefits including paid time off and health coverage.

Qualifications

• 1+ year of experience teaching or training in a classroom environment.
• Must be authorized to work in the United States.
• Experience assessing learning needs and identifying performance gaps.

Responsibilities

• Provide onboarding training for new customer service and sales representatives.
• Facilitate classroom‑style instruction.
• Plan and coordinate training programs.

Skills

Teaching or training experience

Exceptional interpersonal and communication skills

Proficient in Microsoft Office

Conflict resolution skills

Time-management and organization

Understanding of adult learning theory

Presentation skills

Education

Associate degree or equivalent

Tools

Learning Management Systems (LMS)

Job description

MCI is seeking a Training Specialist for their Las Cruces site. In this role, you will provide onboarding training for new customer service and sales representatives, facilitate classroom-style instruction, and develop the training curriculum using adult learning techniques.

The ideal candidate has a background in teaching or training, excellent communication skills, and proficiency in Microsoft Office. The position offers various benefits including paid time off and health coverage.