Call Center Specialist - Customer Experience & Upgrades

Talentify; Cusseta (GA); Remote; USD 42,981,000 - 64,472,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Paid Training

Fun Engaging Work Environment

Casual Dress Code

Job summary

MCI is seeking a dedicated Call Center Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience.

The role emphasizes clear communication, problem solving, and adaptability in a high-energy environment. Candidates should be 18+, possess a high school diploma, and demonstrate strong organizational, typing, and Microsoft Office skills.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Appropriately escalate dissatisfied customers with managerial team.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Excellent communication skills

Problem solving

Customer service oriented

Typing 20+ wpm

Microsoft Office proficiency

Windows operating system knowledge

Attendance and punctuality

Conflict resolution

Team oriented

Adaptability in fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Windows OS

Job description

MCI is seeking a dedicated Call Center Representative to join our team. You will handle customer inquiries, provide accurate information, resolve issues efficiently, and ensure a positive customer experience.

The role emphasizes clear communication, problem solving, and adaptability in a high-energy environment. Candidates should be 18+, possess a high school diploma, and demonstrate strong organizational, typing, and Microsoft Office skills.