Call Center Service Consultant

First Hawaiian Inc.; Honolulu (HI); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Incentives

Job summary

First Hawaiian Bank is seeking a Service Consultant (Call Center Agent) to assist customers, answer inquiries, and provide accurate information in a fast-paced environment. You will join a team dedicated to delivering exceptional service while safeguarding confidential data.

This on-site role is based at the Kalihi site (Kamehameha Industrial Center). Training runs Mon–Fri 8:30 am–5:00 pm for 3 months; shifts may vary 7:00 am–7:00 pm, seven days a week.

Qualifications

• 1-2 years customer service or related experience.
• Open to training Monday-Friday 8:30 am - 5:00 pm for first 3 months.
• Strong professionalism and customer orientation.
• Ability to handle confidential information in a fast-paced setting.

Responsibilities

• First line of communication for internal and external customers.
• Deliver exceptional customer service in a fast-paced environment.
• Collaborate with team to meet customer needs and quality standards.
• Opportunity to earn incentives based on performance.

Skills

Customer service

Call center

Verbal communication

Professionalism

Confidential handling

Tools

Computer proficiency

Internet familiarity

Job description

Job Description

Ever wanted to work for a bank but didn’t know where to start? Do you have a strong passion to help customers through their financial journey? If this sounds like you, we may have the right role for you!

First Hawaiian Bank is currently seeking customer-focused, detail-oriented, goal-driven Service Consultant (Call Center Agent) to join our Call Center Team. This role offers a kick-start into the world of banking, where you get to learn about various areas of the bank and how to utilize resources to respond to customers’ inquiries. You’ll gain a foundational knowledge base to build a successful career in the banking industry.

Work Schedule

7:00 am - 7:00 pm, 7 days a week (shifts vary)

Compensation

Pay range is $20.00 - $22.00/hr., commensurate with experience.

Start Date

Approximately Mid-November 2026

Work Arrangement

This role is an on-site work arrangement.

Location

This position is located in the Kamehameha Industrial Center in Kalihi.

Responsibilities

As a Service Consultant, you are the first line of communication for our internal and external customers. You’ll also have the opportunity to work in a fast-paced environment alongside a team who is passionate about providing exceptional customer service. You’ll also have the opportunity to earn incentives based on your performance. Great opportunities for career growth!

Qualifications

The ideal candidate will have:

• Must be open to training Monday-Friday 8:30 am - 5:00 pm for the first 3 months of employment.
• High level of professionalism and customer-orientation, with strong verbal skills.
• Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.
• 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
• Experience in Call Center environment desirable.
• Experience and comfort with computers and internet highly desirable.