Banking Consultant (Main Branch)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 27,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Banking Consultant for our Main Branch in downtown Honolulu. You will deliver an exceptional in-branch customer service experience, proactively engaging customers to identify needs and demonstrate digital banking options.

You will fulfill daily transactions, advise on financial products, and spot referral opportunities to specialists, working in a fast-paced, customer-focused environment.

Qualifications

• Associate’s degree in business or equivalent work experience.
• 2 years’ sales and service experience required.
• Retail / branch banking experience preferred.
• Extensive knowledge of banking products and credit concepts.
• Excellent communication and digital banking proficiency.

Responsibilities

• Deliver an exceptional in-branch customer service experience.
• Proactively engage customers to identify needs.
• Demonstrate digital banking options to customers.
• Fulfill day-to-day transactional needs and advise on financial products.
• Identify referral opportunities to a subject matter expert or relationship banker.

Skills

Banking experience

Sales & service

Digital banking

Interpersonal skills

Verbal communication

Education

Associate degree in business

High school diploma

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Main Branch in downtown Honolulu.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturdays (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or


• High school diploma or equivalent and 2 years’ experience in a sales and service environment required


• Retail / branch banking experience in operations and sales or similar experience within the financial services industry


• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts


• Must project a welcoming presence when interacting with customers


• Strong verbal, written, and interpersonal communication skills


• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs


• Detail oriented with excellent follow-through


• Agile and resourceful as it relates to working in a fast-paced changing environment


• Upbeat and positive, growth mindset, and quick learner


• Strategic thinker with the ability to work both independently and as part of a larger team