Banking Consultant (Mililani Branch)

First Hawaiian Inc.; Mililani Town (HI); In loco; USD 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

First Hawaiian Bank is seeking a collaborative Banking Consultant to join our Mililani Branch, delivering an in-branch customer service experience and promoting digital banking options. You will engage customers to identify needs, guide them through available products, and refer opportunities to specialists while maintaining a welcoming presence.

The role emphasizes sales and service excellence in a fast-paced branch environment, with a schedule Monday through Friday 8:00AM-4:30PM and rotational

Competenze

• Bachelor-like knowledge of banking/finance products and services, including credit concepts.
• Excellent verbal and written communication and customer service skills.
• Able to engage customers, identify needs and explain digital banking options.
• Welcoming, confident presence with ability to work in a fast-paced environment.

Mansioni

• Deliver exceptional in-branch customer service and engage customers to identify needs.
• Demonstrate digital banking options and assist with day-to-day transactions.
• Advise customers on financial products and services and refer opportunities to specialists.

Conoscenze

Communication skills

Digital literacy

Detail oriented

Interpersonal skills

Team player

Formazione

Associate’s degree

High school diploma or equivalent + 2 years experience

Descrizione del lavoro

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Mililani Branch.

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Mililani Branch.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturday's 8:30AM - 1:30PM (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team