Call Center Sales Pro - Upsell & Retain Customers

Jobtome; Lake Mary (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free or discounted Spectrum services

Competitive pay and incentives

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to join its US-based team. You will engage customers to resolve billing inquiries, upsell Spectrum services, and strengthen loyalty through outstanding service.

The role requires 2+ years in a call center or phone sales environment, strong English communication, and proficiency with billing systems. Enjoy competitive pay, incentives, and benefits in a fast-paced, customer-focused setting.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English.
• Ability to communicate effectively with customers, suppliers, and colleagues.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's products.
• Maintain professionalism and courtesy in every interaction.
• Achieve activity goals by following call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and compare with competitors.
• Support customer experience improvements through every transaction.

Skills

English (reading/writing)

Customer service

Phone sales

Communication

Upselling

Problem solving

Computer skills

Billing systems

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to join its US-based team. You will engage customers to resolve billing inquiries, upsell Spectrum services, and strengthen loyalty through outstanding service.

The role requires 2+ years in a call center or phone sales environment, strong English communication, and proficiency with billing systems. Enjoy competitive pay, incentives, and benefits in a fast-paced, customer-focused setting.