Call Center Sales Pro - Upsell & Retain

SPECTRUM; Lake Mary (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentive-based pay

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in a role based in the United States. You will engage customers, resolve billing inquiries, and leverage opportunities to upsell Spectrum's video, data, and phone products.

Your success will drive revenue and loyalty while upholding professionalism in every interaction. Ideal candidates will have 2+ years in call center or phone sales, strong English communication, and familiarity with billing systems.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales.
• Experience with billing systems and product/service knowledge.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Upselling

Billing system

Phone sales

Communication skills

Problem solving

Data entry

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in a role based in the United States. You will engage customers, resolve billing inquiries, and leverage opportunities to upsell Spectrum's video, data, and phone products.

Your success will drive revenue and loyalty while upholding professionalism in every interaction. Ideal candidates will have 2+ years in call center or phone sales, strong English communication, and familiarity with billing systems.