Call Center Sales Team Lead - Growth & Coaching

Mass Markets; Killeen (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth Opportunities

Job summary

A leading BPO company in Killeen, Texas is seeking a call center manager to lead a team of customer service agents. This role involves coaching, performance management, and driving sales growth while ensuring high customer satisfaction. The ideal candidate has extensive experience in call center operations and proven leadership skills. This position offers competitive compensation with opportunities for professional growth.

Qualifications

• Minimum of 3 years of call center experience or 1 year of management experience.
• Exceptional interpersonal & communication skills.
• Strong understanding of the contact center environment.

Responsibilities

• Lead a team of 15-25 customer service agents.
• Coach and develop reports on customer service best practices.
• Manage metrics and performance to improve productivity.

Skills

Communication skills

Leadership

Supervisory experience

Organizational skills

Conflict resolution

Education

Associate's degree or equivalent work experience

Tools

Microsoft Office

Job description

A leading BPO company in Killeen, Texas is seeking a call center manager to lead a team of customer service agents. This role involves coaching, performance management, and driving sales growth while ensuring high customer satisfaction. The ideal candidate has extensive experience in call center operations and proven leadership skills. This position offers competitive compensation with opportunities for professional growth.