On-Site Inbound Customer Service Team Lead

MCI; Killeen (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings program

Job summary

MCI is seeking a Customer Service Supervisor in Killeen, Texas. This full-time, on-site role involves supervising and coaching a team of 15-25 inbound customer service agents while ensuring high quality and performance levels to maintain client satisfaction.

The ideal candidate will have strong communication and leadership skills, with a background in call-center environments. Benefits include competitive starting compensation, paid time off, and health insurance coverage after 60 days.

Qualifications

• Minimum of 3 years of call-center experience or 1 year in a supervisory role.
• Strong communication, leadership, and interpersonal skills.
• Experience with call-center tools and performance metrics.

Responsibilities

• Supervise and support a team of 15-25 front-line agents handling inbound calls.
• Coach team members on customer-service best practices.
• Monitor key performance indicators and drive productivity.

Skills

Call-center experience

Leadership skills

Communication skills

Microsoft Office proficiency

Conflict management

Education

Associate’s degree or equivalent

Tools

Call-center tools

Job description

MCI is seeking a Customer Service Supervisor in Killeen, Texas. This full-time, on-site role involves supervising and coaching a team of 15-25 inbound customer service agents while ensuring high quality and performance levels to maintain client satisfaction.

The ideal candidate will have strong communication and leadership skills, with a background in call-center environments. Benefits include competitive starting compensation, paid time off, and health insurance coverage after 60 days.