Senior Customer Service Lead & Coach (Call Center)

Dunhill Professional Search & Government Solutions; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading staffing agency in the United States is looking for a Senior Customer Service representative responsible for leading a team of Customer Service Agents. This role involves coaching staff, meeting service level agreements, and assisting Operations Supervisors with various tasks. Candidates should have a high school diploma and at least 2 years of call center experience. This position offers an opportunity to develop leadership skills while ensuring customer satisfaction.

Qualifications

• Minimum 2 years call center customer service experience.
• Minimum 1 year of customer service and team interaction experience or leadership experience.

Responsibilities

• Provide leadership and coaching to a team of Customer Service Agents.
• Monitor calls and provide feedback to customer service representatives.
• Assist Operations Supervisors with reporting and logging tasks.
• Act as a Point of Contact for operations when required.

Skills

Leadership

Coaching

Customer Service

Call Center Experience

Education

High School Diploma or GED

Job description

A leading staffing agency in the United States is looking for a Senior Customer Service representative responsible for leading a team of Customer Service Agents. This role involves coaching staff, meeting service level agreements, and assisting Operations Supervisors with various tasks. Candidates should have a high school diploma and at least 2 years of call center experience. This position offers an opportunity to develop leadership skills while ensuring customer satisfaction.