Sales-Oriented Call Center Supervisor | Lead 15–25 Agents

MCI Careers; Killeen (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Career Growth

Job summary

MCI Careers in Killeen, Texas is seeking a Call Center Manager to lead a team of entry-level customer service agents. Responsibilities include coaching, driving productivity, and developing team performance metrics. The ideal candidate has at least 3 years in a call center and strong leadership skills. Competitive compensation and benefits are offered, including growth opportunities and health coverage after 60 days of employment.

Qualifications

• Minimum 3 years of call center experience or 1 year of management experience.
• Exceptional interpersonal & communication skills.
• Strong supervisory experience including staff development.

Responsibilities

• Lead a team of 15-25 customer service agents.
• Coach and develop reports on service processes.
• Manage performance criteria to improve productivity.

Skills

Customer service expertise

Leadership skills

Communication skills

Microsoft Office proficiency

Sales-driven mindset

Education

Associate's degree or equivalent experience

Tools

Call center tools

Job description

MCI Careers in Killeen, Texas is seeking a Call Center Manager to lead a team of entry-level customer service agents. Responsibilities include coaching, driving productivity, and developing team performance metrics. The ideal candidate has at least 3 years in a call center and strong leadership skills. Competitive compensation and benefits are offered, including growth opportunities and health coverage after 60 days of employment.