Call Center Sales: Upsell & Retain Customers | Top Earnings

Jobtome; Kyle (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Kyle, Texas to retain customers and upsell our video, data and phone services. You’ll resolve billing questions, handle inquiries and guide customers through seamless service experiences in a fast-paced call center environment.

Starting pay is $18 per hour with incentives that can boost overall earnings beyond $70,000 for top performers, and benefits include access to Spectrum services.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Knowledge of cable video, data and voice services.
• Ability to work variable hours, including weekends and holidays.
• Experience in call center or sales is preferred.

Responsibilities

• Resolve billing inquiries and product questions.
• Retain customers and upsell Spectrum services.
• Explain Spectrum products and compare to competitors.
• Process orders in billing system.
• Maintain professionalism in all interactions.

Skills

English proficiency

Call center

Upselling

Billing system

Customer service

Communication skills

Problem solving

Time management

Education

High school diploma

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Kyle, Texas to retain customers and upsell our video, data and phone services. You’ll resolve billing questions, handle inquiries and guide customers through seamless service experiences in a fast-paced call center environment.

Starting pay is $18 per hour with incentives that can boost overall earnings beyond $70,000 for top performers, and benefits include access to Spectrum services.