Call Center Sales Manager

Waste-Pro; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

Waste-Pro in Sarasota, FL, is hiring an Inside Sales Trainer to train and lead the Alpha Dumpster Inside Sales Team. The role focuses on optimizing the customer experience by coaching the sales staff, mentoring, and developing relationships with current and new customers.

Responsibilities include hiring, training, and guiding the team, implementing lead-gen strategies, handling escalations, and staying current on industry trends. Excellent communication and CRM experience are required.

Qualifications

• Bachelor's degree preferred in marketing, business, or related field.
• Two years of sales or call center managerial experience preferred.
• Detail-oriented with multi-project management ability.
• Excellent written and oral communication, strong organizational and interpersonal skills.
• Professional demeanor and adaptability.
• Proficiency with MS Office and CRM software, preferably Salesforce.
• Creative thinker with ability to produce innovative solutions.

Responsibilities

• Hire, train, coach, and lead the Sales Team to support customers.
• Develop and implement lead generation strategies to meet goals.
• Guide the sales team through difficult calls; resolve escalations.
• Lead team meetings and set expectations for best practices.
• Support team on projects and daily tasks.
• Research competitors and market trends to adapt strategies.
• Develop strategies and goals based on market conditions and customer needs.

Skills

Leadership

Training

Sales

Customer relationship management

CRM Salesforce

Communication

Project management

Education

Bachelor's degree in marketing, business, or related field

Tools

Salesforce

MS Outlook

Word

PowerPoint

Excel

Job description

Now Hiring an Inside Sales Trainer to Tarin and Lead the Alpha Dumpster Inside Sales Team in Beautiful Sarasota, Florida.

The Alpha Dumpster Sales Manager is responsible for optimizing the customer experience by actively training the inside sales team, managing current customer relationships and developing solid relationships with new customers. The Sales Manager will train, mentor, and hire the Alpha team to meet company sales goals, build relationships and provide excellent customer service.

Responsibilities:

• Hire, train, coach, and lead the Sales Team to provide support for customers.
• Develop and implement lead generation strategies to meet business goals and streamline processes. Ensure lead follow up is timely.
• Answer and guide the sales team through difficult calls or issues to diffuse customer escalations. Resolve escalated issues as needed.
• Lead team meetings and provide clear expectations of best practices and goals.
• Support team by assisting as needed on projects and daily tasks.
• Researches and stays current regarding competitor services. Maintains awareness of competition and trends affecting the industry.
• Develops strategies and goals based on changing market conditions and customer needs.

CDL Required

No CDL Required

Qualifications:

• Bachelor's degree in marketing, business, or related field preferred
• Two years of sales or call center managerial experience preferred
• Detail-oriented with the ability to manage multiple projects simultaneously
• Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
• Professional demeanor and adaptability required to change as dictated by situation(s).
• Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel.
• Experience with CRM software, preferably Salesforce
• Creative thinker with the ability to produce innovative solutions

Other Job Responsibilities:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Alpha Dumpster.
• Any additional job duties that may be assigned by the Supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the workday.

WORK ENVIRONMENT:

Normal setting for this job is: Office Setting

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.