Call Center Sales Manager

Waste Pro USA Inc.; Sarasota (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

RadNet, Inc. in Sarasota, FL seeks an Inside Sales Trainer to train and lead the Alpha Dumpster inside sales team, optimize customer experience, and drive goal attainment. The role involves hiring, coaching, lead-gen strategies, and resolving escalations to ensure excellent service.

CDL is not required; a Bachelor's degree is preferred and Salesforce CRM experience is desirable. This is an office-based position in a dynamic team environment focused on growth and efficiency.

Qualifications

• Bachelor's degree in marketing, business, or related field preferred.
• Two years of sales or call center managerial experience preferred.
• Detail-oriented with the ability to manage multiple projects.
• Superior written and oral communication skills with strong organization.
• Professional demeanor and adaptability to changing situations.
• Proficiency with MS Office and Salesforce CRM.

Responsibilities

• Hire, train, coach, and lead the Sales Team to support customers.
• Develop and implement lead generation strategies to meet goals and streamline processes.
• Guide the sales team through difficult calls and resolve escalated issues.
• Lead team meetings and communicate best practices and targets clearly.
• Support team on projects and daily tasks as needed.
• Stay updated on competitors, market trends, and customer needs.
• Develop strategies and goals based on market changes.

Skills

Sales leadership

CRM software

Microsoft Office

Communication skills

Problem-solving

Education

Bachelor's degree in marketing, business, or related field

Tools

Salesforce CRM

MS Outlook

Word

PPT

Excel

Job description

Now Hiring an Inside Sales Trainer to Tarin and Lead the Alpha Dumpster Inside Sales Team in Beautiful Sarasota, Florida.

The Alpha Dumpster Sales Manager is responsible for optimizing the customer experience by actively training the inside sales team, managing current customer relationships and developing solid relationships with new customers. The Sales Manager will train, mentor, and hire the Alpha team to meet company sales goals, build relationships and provide excellent customer service.

Responsibilities:

• Hire, train, coach, and lead the Sales Team to provide support for customers.
• Develop and implement lead generation strategies to meet business goals and streamline processes. Ensure lead follow up is timely.
• Answer and guide the sales team through difficult calls or issues to diffuse customer escalations. Resolve escalated issues as needed.
• Lead team meetings and provide clear expectations of best practices and goals.
• Support team by assisting as needed on projects and daily tasks.
• Researches and stays current regarding competitor services. Maintains awareness of competition and trends affecting the industry.
• Develops strategies and goals based on changing market conditions and customer needs.

CDL Required

No CDL Required

Qualifications:

• Bachelor's degree in marketing, business, or related field preferred
• Two years of sales or call center managerial experience preferred
• Detail-oriented with the ability to manage multiple projects simultaneously
• Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
• Professional demeanor and adaptability required to change as dictated by situation(s).
• Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel.
• Experience with CRM software, preferably Salesforce
• Creative thinker with the ability to produce innovative solutions

Other Job Responsibilities:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Alpha Dumpster.
• Any additional job duties that may be assigned by the Supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the workday.

WORK ENVIRONMENT: Normal setting for this job is: Office Setting

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.