Inside Sales Rep Downtown Sarasota!

Waste-Pro; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Alpha Dumpster is seeking an Inside Sales Representative to drive short- and long-term growth through over-the-phone customer service and sales support. You will respond to inbound inquiries, convert leads to sales, and process orders in our CRM systems, including Salesforce, Zendesk, and Tower.

You will also make outbound calls to current and prospective customers, assess needs, upsell products, set up accounts with pricing and billing, follow deliveries, and advocate for customers by

Qualifications

• 2 years of progressive sales experience preferred.
• Consultative and solutions-based selling skills.
• Salesforce experience preferred; MS Outlook/Word/Excel skills.
• Highly motivated self-starter and team player.
• Strong written and verbal communication; organized.
• Ability to handle a heavy volume of calls and multitask.
• Resilient under pressure and collaborative.

Responsibilities

• Respond to inbound calls or emails; convert to sales and log details.
• Make outbound calls to discuss products and initiate sales.
• Enter sales orders and apply payments.
• Assess customer needs and upsell Alpha Dumpster products.
• Set up customer accounts with service types, pricing, billing.
• Follow up on deliveries to ensure on-time arrival.
• Advocate for customers by coordinating with the right teams.
• Utilize Salesforce, Zendesk and Tower to complete tasks.
• Communicate effectively with potential customers.
• Support customer retention by offering alternatives to cancellations.

Skills

Consultative selling

Sales experience

Communication

Multitasking

Team player

Problem solving

Organizational skills

Tools

Salesforce

Zendesk

Tower

MS Outlook

MS Word

MS Excel

Job description

The Inside Sales Representative provides for the short and long-term growth of Alpha Dumpster through providing over the phone customer service and sales support.

ESSENTIAL JOB FUNCTIONS

1. Respond to inbound calls or emails within inside sales environment from construction customers requesting service with Alpha Dumpster. Convert incoming calls into sales. Records details of sales transactions and submit reports to Sales Manager
2. Make outbound calls to current and prospective customers, explain details of different products and services offered and initiates sales.
3. Enter sales orders. Accept payment and apply it to the appropriate customer account
4. Determine customer needs and recommend appropriate products and solutions. Proactively promote Alpha Dumpsters products and services to customers for cross/up-sell opportunities.
5. Establish customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Analyzes and understands the choices and capacities of the customer and suggest suitable products.
6. Following up on deliveries to ensure container arrived as scheduled.
7. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right departments and people.
8. Operate within our proprietary systems to complete your job efficiently and effectively. (Salesforce, Zendesk, Tower)
9. Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers.
10. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.

QUALIFICATIONS

• Proven sales history with 2 years of progressive sales experience preferred
• Demonstrated ability to apply consultative and solutions-based selling skills.
• Computer skills necessary. Salesforce experience preferred. Proficiency in MS Outlook, Word and Excel.
• Highly motivated, self-starter who is also a team player
• Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
• Ability to handle a heavy volume of calls in a professional and efficient manner,
• Ability to multitask.
• Ability to react well under pressure, treat others with respect and take feedback.
• Organized and intellectually able to eliminate sales obstacles through creative and adaptive

CDL Required

No CDL Required

WORK ENVIRONMENT

Normal setting for this job is: Office Setting Alpha Dumpster

OTHER JOB RESPONSIBILITIES

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Alpha Dumpsters.
• Any additional job duties that may be assigned by the Supervisor.

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