Call Center Sales Manager

Waste-Pro; Fruitville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Waste-Pro is seeking an Inside Sales Trainer in Sarasota, FL to train and lead the Alpha Dumpster Inside Sales Team, optimizing customer experience and building strong customer relationships. The role involves mentoring the team to meet sales goals and provide excellent service.

Responsibilities include recruiting, coaching, strategizing lead generation, guiding the team through escalations, and staying updated on market trends to drive performance.

Qualifications

• Bachelor's degree in marketing, business, or a related field preferred.
• Two years of sales or call center managerial experience preferred.
• Detail-oriented with ability to manage multiple projects.

Responsibilities

• Hire, train, coach, and lead the Sales Team to provide support for customers.
• Develop and implement lead generation strategies to meet business goals and streamline processes.
• Ensure timely lead follow up and guide the team through difficult calls or issues.
• Lead team meetings and set clear expectations of best practices and goals.
• Support the team by assisting on projects and daily tasks.
• Stay current on competitor services and market trends to adapt strategies.

Skills

Bachelor's degree

Sales leadership

Communication

Adaptability

Problem-solving

Detail-oriented

Education

Bachelor's degree in marketing, business, or related field

Tools

Salesforce

MS Office

Job description

Now Hiring an Inside Sales Trainer to Tarin and Lead the Alpha Dumpster Inside Sales Team in Beautiful Sarasota, Florida.

The Alpha Dumpster Sales Manager is responsible for optimizing the customer experience by actively training the inside sales team, managing current customer relationships and developing solid relationships with new customers. The Sales Manager will train, mentor, and hire the Alpha team to meet company sales goals, build relationships and provide excellent customer service.

Responsibilities:

• Hire, train, coach, and lead the Sales Team to provide support for customers.
• Develop and implement lead generation strategies to meet business goals and streamline processes. Ensure lead follow up is timely.
• Answer and guide the sales team through difficult calls or issues to diffuse customer escalations. Resolve escalated issues as needed.
• Lead team meetings and provide clear expectations of best practices and goals.
• Support team by assisting as needed on projects and daily tasks.
• Researches and stays current regarding competitor services. Maintains awareness of competition and trends affecting the industry.
• Develops strategies and goals based on changing market conditions and customer needs.

CDL Required

No CDL Required

Qualifications:

• Bachelor's degree in marketing, business, or related field preferred
• Two years of sales or call center managerial experience preferred
• Detail-oriented with the ability to manage multiple projects simultaneously
• Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
• Professional demeanor and adaptability required to change as dictated by situation(s).
• Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel.
• Experience with CRM software, preferably Salesforce
• Creative thinker with the ability to produce innovative solutions

Other Job Responsibilities:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Alpha Dumpster.
• Any additional job duties that may be assigned by the Supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the workday.

WORK ENVIRONMENT: Normal setting for this job is: Office Setting

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