Call Center Representative-Temp

Ultimate Staffing; Irvine (CA); On-site; USD 27,000 - 39,000; Part time

Job summary

Ultimate Staffing in Irvine seeks a Temporary Call Center Customer Service Specialist to handle a high volume of inbound and outbound calls in-office. The role requires data entry, CRM updates, and scheduling information sessions for prospective students, with a focus on courteous, accurate service.

The ideal candidate will have 2+ years in customer service or call center roles, bilingual Spanish is a plus, and experience with auto-dialing systems.

Qualifications

• Minimum 2 years' customer service experience.
• Experience in a high-volume call center.
• Experience handling a large volume of calls with courtesy, speed, and accuracy.
• Bilingual Spanish is a PLUS.

Responsibilities

• Answer a high volume of inbound/outbound calls and provide outstanding customer service to prospective students, co-workers, and executives.
• Screen inbound calls, route to the appropriate department, and take detailed messages.
• Perform data entry of personal information and forward CRM information to the advisor based on rotation.
• Make outbound calls using an auto-dialing system to web/affiliate inquiries.
• Schedule info sessions and appointments for prospective students to visit campus.
• Monitor multiple queues and manage inquiries returned to queue.

Skills

Call center experience

Customer service

Phone etiquette

Spanish bilingual

Office/reception experience

Education

High School Diploma

Tools

Telephone Auto Dialing System

Job description

Job Overview

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 1 plus months, and could go longer. This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center.

Responsibilities

• Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
• Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly.
• Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
• Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
• Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
• Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
• Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.

Your Experience Includes

• Minimum 2 years' experience preferred.
• Customer Service experience.
• A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
• Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
• Telephone Auto Dialing System experience preferred.
• Bilingual Spanish is a PLUSEducation:

Education

High School Graduate or equivalent required.

This position pays $24.00 an hour All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.