Customer Service Associate

Ultimate Staffing; Irvine (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Starting pay: $19.00 per hour

Full-time, stable schedule

Training and ongoing support

Opportunities for growth and career发展

Friendly, team-oriented workplace

Job summary

Ultimate Staffing in Irvine, CA is seeking a Customer Care Associate to provide excellent service to clients. The role involves handling calls, emails and inquiries, updating records, and collaborating with internal teams. A friendly, professional demeanor is essential.

The position offers $19.00 per hour, full-time hours, and ongoing training with growth opportunities. Candidates should have a high school diploma and strong communication skills to deliver top-tier customer support.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills, including Microsoft Office.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work in a team environment.
• Reliable, professional, and customer-focused.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries.
• Assist customers with questions, orders, and service requests.
• Resolve customer concerns in a professional and timely manner.
• Enter and update customer information in company systems.
• Follow up with customers regarding open issues or requests.
• Work closely with internal departments to ensure customer needs are met.
• Maintain accurate records of customer interactions.
• Provide a positive and professional experience with every customer interaction.

Skills

Communication skills

Customer service

MS Office

Attention to detail

Team player

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Location: Irvine, CA
Pay: $19.00 per hour
Schedule: Full-Time

About the Role

We are seeking a Customer Care Associate to provide excellent customer service and support to our clients. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced office environment.

Customer Care Associate

• Answer incoming phone calls, emails, and customer inquiries
• Assist customers with questions, orders, and service requests
• Resolve customer concerns in a professional and timely manner
• Enter and update customer information in company systems
• Follow up with customers regarding open issues or requests
• Work closely with internal departments to ensure customer needs are met
• Maintain accurate records of customer interactions
• Provide a positive and professional experience with every customer interaction

• High school diploma or equivalent
• Previous customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer skills, including Microsoft Office
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a team environment
• Reliable, professional, and customer-focused

• Starting pay of $19.00 per hour
• Full-time, stable schedule
• Training and ongoing support
• Opportunities for growth and advancement
• Friendly and team-oriented work environment

Ideal Candidate

The ideal candidate is dependable, positive, and enjoys helping others. If you are organized, professional, and committed to providing excellent customer service, we encourage you to apply.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.