Call Center Representative

Kph-Healthcare-Services; Village of East Syracuse (NY); Presencial; USD 34.000 - 52.000; Jornada completa

Descripción de la vacante

ProAct is seeking an entry-level Help Desk specialist who works under supervision to follow procedures and complete tasks while undergoing training. You will handle incoming and outbound calls, learn the systems used by the help desk, and provide timely resolutions to client issues.

The role supports peers and leaders, assists with onboarding for new clients, and helps maintain smooth office operations while completing mandatory trainings.

Descripción del empleo

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.Job Duties:Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.Understand, master, and gain efficiency in systems leveraged by the Help Desk.Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.Assist with on-site resolution of customer service issues to clients as needed.Participates and supports in the augmentation of training and development efforts of our helpdesk.Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)Responsible for completing all mandatory and regulatory training programsPerform other duties as assignedJob Skill Requirements:Exceptional phone and listening skills.Exceptional written and verbal communication skillsPreferred PC skills including Microsoft OfficeEducational Requirements:Preferred: High School Diploma or GED, or equivalent experienceExperience:Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.