Call Center Representative

KPH HEALTHCARE SERVICES, INC; Village of East Syracuse (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

KPH Healthcare Services, Inc. invites applications for an entry-level Help Desk support role. The position assists staff, handles incoming and outbound calls, and follows standard procedures while undergoing training to perform daily duties under supervision.

Under direct supervision, you will support peers and leaders, learn the Help Desk systems, and contribute to resolving client issues while preparing for expanded responsibilities as you gain experience.

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site resolution of customer service issues to clients as needed.
• Participates and supports in the augmentation of training and development efforts of our helpdesk.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Job description

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.

Job Duties

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site resolution of customer service issues to clients as needed.
• Participates and supports in the augmentation of training and development efforts of our helpdesk.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned