Customer Service Representative Tier 1

KPH HEALTHCARE SERVICES, INC; Town of Gouverneur (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking an entry level Help Desk support role. You will work under direct supervision, following standard procedures and training to assist staff with daily tasks and support as needed for peers and leaders.

You will gain proficiency in Help Desk systems, handle incoming and outbound calls, and contribute to onboarding activities for new clients and upgrades. This role emphasizes teamwork, learning, and reliable office support.

Qualifications

• Entry level position; training provided and supervision available.
• Basic understanding of customer service concepts preferred.
• Willingness to learn and assist staff and leaders in daily tasks.

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing calls to staff.
• Understand and gain efficiency in systems used by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure client satisfaction.
• Assist with onboarding of new clients including group enrollments and changes.
• Assist with on-site resolution of customer service issues as needed.
• Participate in training and development efforts of the helpdesk.
• Perform office duties as needed (copying, mailing, filing).
• Complete all mandatory and regulatory training programs.

Skills

Customer service

Phone support

Help desk operations

Team support

Job description

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.

Job Duties

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site resolution of customer service issues to clients as needed.
• Participates and supports in the augmentation of training and development efforts of our helpdesk.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned