Customer Service Representative Tier 1

Paycom - ATS; Town of Gouverneur (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Paycom - ATS is seeking an entry-level Help Desk assistant to support inbound and outbound calls, direct callers, and resolve basic customer issues under supervision. You will learn company systems and contribute to onboarding new clients and maintaining service quality.

The role focuses on developing strong phone communication, problem-solving, and teamwork skills while supporting staff and managers in daily tasks and regulatory training.

Qualifications

• Strong phone and listening skills.
• Excellent written and verbal communication.
• Proficient in Microsoft Office.
• High school diploma or GED (preferred).

Responsibilities

• Provide Help Desk coverage for inbound and outbound calls and directing calls to appropriate staff.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure client satisfaction.
• Assist with onboarding of new clients including group enrollments, changes and deletions.
• Assist with on-site resolution of customer service issues to clients as needed.
• Participates in training and development efforts of the helpdesk.
• Perform general office duties as needed (copying, filing, mailings).
• Complete mandatory and regulatory training programs.
• Perform other duties as assigned.

Skills

Exceptional phone skills

Excellent listening skills

Excellent written and verbal komunik-?

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.Job Duties:Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.Understand, master, and gain efficiency in systems leveraged by the Help Desk.Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.Assist with on-site resolution of customer service issues to clients as needed.Participates and supports in the augmentation of training and development efforts of our helpdesk.Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)Responsible for completing all mandatory and regulatory training programsPerform other duties as assignedJob Skill Requirements:Exceptional phone and listening skills.Exceptional written and verbal communication skillsPreferred PC skills including Microsoft OfficeEducational Requirements:Preferred: High School Diploma or GED, or equivalent experienceExperience:Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.