Help Desk Associate - Pharmacy & Client Onboarding

Paycom - ATS; Village of East Syracuse (NY); On-site; USD 34,000 - 52,000; Full time

Job summary

ProAct is seeking an entry-level Help Desk specialist who works under supervision to follow procedures and complete tasks while undergoing training. You will handle incoming and outbound calls, learn the systems used by the help desk, and provide timely resolutions to client issues.

The role supports peers and leaders, assists with onboarding for new clients, and helps maintain smooth office operations while completing mandatory trainings.

Job description

ProAct is seeking an entry-level Help Desk specialist who works under supervision to follow procedures and complete tasks while undergoing training. You will handle incoming and outbound calls, learn the systems used by the help desk, and provide timely resolutions to client issues.

The role supports peers and leaders, assists with onboarding for new clients, and helps maintain smooth office operations while completing mandatory trainings.