Call Center Representative

TechOp Solutions International, Inc.; Tucson (AZ); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Qualifications

• Review, analyze, and document sensitive information while ensuring accuracy and confidentiality.
• Prepare and submit accurate, detailed reports in government systems.
• Record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• 3+ years experience in a call center.
• HS Diploma required; Associate's Degree preferred.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Communication skills

Analytical skills

Attention to detail

Multitasking

Data entry

CRM software

Microsoft Office

Phone systems

Education

HS Diploma

Associate's degree (preferred)

Tools

CRM software

Microsoft Office Suite

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Tucson, AZ or nearby cities.

Duties:

• Answer and track incoming calls

• Prepare and submit accurate, detailed reports in government systems

• Accurately record all details in accordance with procedures

• Conduct database and open-source research

• Route and elevate calls appropriately

• Other duties, as assigned

• 3 +years experience in a call center

• HS Diploma Required. Associates Degree(preferred)

• Proven ability to multitask simultaneously communicating and inputting data

• Strong written and verbal communication skills

• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.

• Experience in handling sensitive information

TechOp Solutionsis an Equal Opportunity Employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.