Remote Call Center Representative

TechOp Solutions International; Tampa (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.

You will support our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance. Remote position, but reside in Tampa, FL or nearby cities.

Qualifications

• 3+ years experience in a call center.
• Associate's Degree preferred; high school diploma or equivalent required.
• Ability to multitask while inputting data.
• Strong written and verbal communication skills.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit reports in government systems.
• Record details accurately per procedures.
• Conduct database and open-source research.
• Route and elevate calls as needed.
• Other duties as assigned.

Skills

Communication skills

Analytical abilities

Education

Associate's Degree

High School Diploma

Tools

Telephony Systems

CRMs

MS Office

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Tampa, FL or nearby cities.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3+ years experience in a call center
• Associate's Degree (Preferred) high school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.