Remote Senior Call Center Representative

TechOp Solutions International; Miami (FL); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading tech company is seeking a Remote Senior Call Center Representative to provide exceptional customer service. The ideal candidate will have 5+ years of call center experience, a solid understanding of telephony systems, and strong communication skills. Responsibilities include answering calls, preparing detailed reports, and onboarding new staff. This full-time position requires candidates to reside in Miami, FL or nearby areas. Join a dynamic team dedicated to service excellence.

Qualifications

• 5+ years experience in a call center.
• Proven ability to multitask while communicating and inputting data.
• Experience handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Train and onboard new Customer Service Representatives.
• Conduct database and open-source research.
• Route and expedite calls appropriately.

Skills

Communication skills

Analytical abilities

Multitasking

Proficiency with telephony systems

Strong written and verbal skills

Education

Associate's Degree

Tools

CRMs

Microsoft Office Suite

Job description

Remote Senior Call Center Representative

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail‑oriented, adaptable, and thrive in a fast‑paced, high‑volume environment.

Responsibilities:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Train and onboard new CSRs
• Conduct database and open‑source research
• Route and expedite calls appropriately
• Other duties as assigned

Requirements:

• 5+ years experience in a call center
• Associate's Degree
• Proven ability to multitask simultaneously while communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite
• Experience handling sensitive information

Remote position. Candidate must reside within Miami, FL or nearby cities.

Seniority Level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• IT Services and IT Consulting