Remote Call Center Specialist – Data, Reports, Compliance

TechOp Solutions International, Inc.; Brownsville (TX); Remote; USD 24,000 - 32,000; Full time

Job summary

TechOp Solutions International, Inc. is seeking Call Center Representatives with strong communication and analytical skills to support our client operations. The role emphasizes accuracy, confidentiality, and compliance in a fast-paced environment.

Ideal candidates have 3+ years in a call center, an associates degree (preferred) or high school diploma, and proficiency with telephony, CRMs, and Microsoft Office. Remote position, but residents must be in Brownsville, TX or Cameron County.

Qualifications

• 3+ years experience in a call center.
• Associates Degree(Preferred), High school diploma or equivalent is required.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and escape calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Communication skills

Multitasking

Detail-oriented

Education

Associates Degree (Preferred)

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

TechOp Solutions International, Inc. is seeking Call Center Representatives with strong communication and analytical skills to support our client operations. The role emphasizes accuracy, confidentiality, and compliance in a fast-paced environment.

Ideal candidates have 3+ years in a call center, an associates degree (preferred) or high school diploma, and proficiency with telephony, CRMs, and Microsoft Office. Remote position, but residents must be in Brownsville, TX or Cameron County.