Remote Call Center Representative

TechOp Solutions International; Miami (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

A prominent technology service provider is seeking Customer Service Representatives in Miami, FL. The role requires strong communication skills and 3+ years of call center experience. Responsibilities include tracking calls, preparing reports, and researching information. Candidates should hold at least a high school diploma, with an Associate's Degree preferred. Proficiency in telephony systems and Microsoft Office is necessary. This role offers a remote workplace for those living in Miami or nearby cities.

Qualifications

• 3+ years experience in a call center.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate reports in government systems.
• Accurately record call details according to procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.

Skills

Attention to detail

Strong analytical abilities

Communication skills

Ability to multitask

Proficiency with CRMs

Experience with sensitive information

Education

High school diploma or equivalent

Associates Degree (Preferred)

Tools

Telephony systems

Microsoft Office Suite

Job description

TechOp Solutions is seeking Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but candidate must reside in Miami, FL or nearby cities.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all call details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3+ years experience in a call center
• Associates Degree (Preferred) high school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.