Remote Call Center Representative

TechOp Solutions International, Inc.; Pompano Beach (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

TechOp Solutions seeks Call Center Representatives with exceptional communication skills and strong analytical abilities. The role focuses on reviewing, analyzing, and documenting sensitive information while ensuring accuracy and confidentiality in a fast-paced environment.

Candidates should be detail-oriented, adaptable, and able to multitask, with 3+ years in a call center, an Associates degree preferred and HS diploma required.

Qualifications

• 3+ years experience in a call center.
• Strong written and verbal communication.
• Proficiency with telephony systems and data entry.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties, as assigned.

Skills

Communication skills

Detail-oriented

Analytical abilities

Multitasking

Education

Associates Degree

High school diploma

Tools

CRM software

Microsoft Office

Job description

TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but Candidate must reside within Pompano Beach, FL or nearby cities.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned
• 3 + years experience in a call center
• Associates Degree(Preferred ), High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information