Call Center Representative

Express Employment Professionals - Cincinnati East; Southern Pines (NC); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Weekly Pay

Direct Deposit

Medical and Visual Plan

401(k) plan

Short-Term Disability

Life Insurance

Prescription Drug Reimbursement

Referral Bonuses

Job summary

Express Employment Professionals - Cincinnati East is seeking a Call Center Representative to be the first point of contact for customers, resolving concerns with a focus on service in a fast-paced setting. The role offers weekly pay and benefits after training.

Starting pay is $18.75 per hour, with earning potential up to $44,000 in the first year based on attendance, call volume, and performance. Candidates should demonstrate calm, professional communication and strong multitasking skills.

Qualifications

• 1+ year in a high-volume call center.
• Strong phone and email etiquette.
• Must be able to type 45 wpm.
• High school diploma or equivalent.

Responsibilities

• Respond to, handle, and document incoming calls and emails from customers in a fast-paced environment.
• Gain hands-on experience with company products.
• Troubleshoot customer concerns and deliver timely solutions.
• Maintain accurate records of all customer interactions.
• Navigate multiple software systems and multitask across platforms.

Skills

Customer service

Multitasking

Communication

Typing 45 wpm

Education

High school diploma or equivalent

Job description

This could be your opportunity to build a long-term career!

We’re looking for a professional, customer-focused Call Center Representative to join our team. You’ll be the first point of contact for customers, helping resolve concerns while providing excellent service in a fast-paced environment.

Pay: Starting pay $18.75

Permanent Position: Opportunity to earn up to $44,000/ the first year ($21+ per hour) after training, based on attendance, call volume, and overall performance.

RESPONSIBILITIES

• Respond to, handle, and accurately document incoming calls and emails from retail consumers within a fast-paced customer service environment.
• Gain hands on experience with company products
• Troubleshoot customer concerns and deliver effective, timely solutions
• Maintain accurate and professional records of all customer interactions
• Navigate multiple software systems and efficiently multitask across platforms using three screens.

REQUIREMENTS

• Ability to effectively manage high-stress situations by multitasking across multiple systems while professionally de-escalating customer complaints and maintaining a calm, solution-focused approach.
• 1+ Year in a high-volume call center
• High school diploma or equivalent
• Strong phone and email etiquette
• Must be able to type 45wpm

COMPENSATION AND BENEFITS

• Weekly Pay
• Direct Deposit
• Medical and Visual Plan
• 401(k) plan Short-Term Disability, Life, and Prescription Drug Reimbursement
• Referral Bonuses