Customer Service Representative

Atrium Staffing; Little Falls (NJ); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing is seeking a Customer Service Representative to be the first point of contact for customers, handling inbound calls and providing solutions in a fast-paced environment.

The role emphasizes active listening, accurate documentation in CRM, adherence to scripts, and teamwork to meet performance metrics while maintaining a positive client experience.

Qualifications

• Customer service mindset with professional demeanor.
• Ability to handle high-volume inbound calls and document interactions accurately.
• Experience with basic product/service issue troubleshooting and escalation when needed.
• CRM data entry and multi-system navigation proficiency.

Responsibilities

• Handle high-volume inbound calls professionally.
• Listen actively to identify needs and provide accurate information/solutions.
• Troubleshoot basic issues and escalate complex cases.
• Document interactions clearly in the CRM system.
• Follow scripts, policies, and procedures while staying personable.
• Aim to meet or exceed call quality and customer satisfaction targets.
• Collaborate with teammates and supervision to improve service.
• Maintain a positive, customer-focused attitude in a fast-paced setting.
• Adhere to attendance, confidentiality, and data security policies.

Skills

Customer-focused mindset

Patience and empathy

Attention to detail

Adaptability and resilience

Team-oriented attitude

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Business Administration coursework

Job description

Client Overview:

This organization is a leading innovator in the health and wellness sector, specializing in the development and manufacture of high-quality products designed to support overall well-being. With a strong focus on research-backed formulations, it produces a wide range of items including nutritional supplements, personal care products, and lifestyle solutions that promote physical, mental, and emotional health. Our client is seeking a Customer Service Representative to join their team.

Salary/Hourly Rate:

$22/hr - $25/hr

Position Overview:

The Customer Service Representative will serve as the first point of contact for customers, handling inbound calls, resolving issues, and providing exceptional service in a fast-paced environment.

Responsibilities of the Customer Service Representative:

• Handle high-volume inbound calls from customers in a professional and courteous manner.
• Listen actively, identify customer needs, and provide accurate information and solutions.
• Troubleshoot basic product and service issues and *escalate* complex cases when necessary.
• Document all customer interactions clearly and accurately in the CRM system.
• Follow established scripts, policies, and procedures while maintaining a personable approach.
• Meet or exceed individual and team performance metrics, including call quality, handle time, and customer satisfaction.
• Collaborate with team members and supervisors to improve processes and customer experience.
• Maintain a positive, customer-focused attitude in a fast-paced environment.
• Adhere to all company policies, including attendance, confidentiality, and data security.

Required Experience/Skills for the Customer Service Representative:

• Customer-focused mindset.
• Patience and empathy.
• Attention to detail.
• Adaptability and resilience.
• Team-oriented attitude.

Preferred Experience/Skills for the Customer Service Representative:

• 2+ years of customer service or call center experience preferred.
• Strong verbal communication skills and a clear, professional phone presence.
• Excellent active listening, problem-solving, and conflict-resolution abilities.
• Comfortable working with computers and learning new systems quickly.
• Ability to type and navigate multiple systems while speaking with customers.

Education Requirements:

• High school diploma or equivalent required.
• Associate's or Bachelor's degree is a plus.
• Coursework or training in Business Administration or a related field is a plus.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3