Call Center Representative

Colonial Group; Richmond (VA); On-site; USD 25,000 - 32,000; Full time

Job summary

Virginia Eye Institute in Richmond, VA is seeking a full-time Call Center Associate to join our busy practice. The role handles patient calls to schedule, modify, or cancel appointments, ensuring top-notch customer service and accurate data entry in our system.

Ideal candidates have healthcare call center experience and familiarity with insurance verification. Ophthalmology/optometry experience is a plus, as is registration experience with patient access.

Qualifications

• Experience in healthcare call centers is strongly preferred.
• Familiarity with insurance verification is a plus.
• Experience in ophthalmology/optometry settings is advantageous.

Responsibilities

• Answer calls from patients to assist with scheduling, changes, or cancellations.
• Collect demographic and insurance information accurately in the system.
• Schedule appointments using the practice management system and document interactions.

Skills

Call center experience

Healthcare familiarity

Insurance verification

Patient intake

Job description

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a full-time Call Center Associate to join our busy practice.

Job Purpose

This position will be part of the Call Center Team and will take calls from patients who are interested in making, changing or cancelling their scheduled appointment. We focus on providing our patients with the best possible customer service experience.

Duties and Responsibilities

• Answer telephone using a pleasant, genuine and caring voice
• Competently answer patient questions
• Compile patients' entire demographic information into computer system correctly.
• Enter insurance information in the computer system correctly
• Using the company practice management system, schedule patient appointments
• Using the company practice management system, record telephone contacts with patientsAnswers inquiries by clarifying desired information by researching, locating and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions
• Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments

Preferred experience

• Healthcare call center experience strongly preferred
• Optometry/ophthalmology experience preferred
• Patient Access / registration experience a plus
• Familiarity with insurance verification strongly preferred

Hourly range based on experience: $18.22 - $22.98