Patient Care Representative

Colonial Group; Richmond (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Competitive salary & benefits

Continuing education and advancement

Job summary

Virginia Eye Institute in Richmond, VA is hiring a Patient Care Representative to support eight locations and an ambulatory surgery center. You will handle patient scheduling, verify insurance, collect demographics and payments, and communicate anticipated charges to patients.

The role emphasizes accuracy, confidentiality, and teamwork with clinical staff to ensure a seamless patient experience and achievement of KPIs. Full-time position with competitive compensation.

Qualifications

• Minimum education: HS diploma or equivalent; prefer Associates degree or some college in business/medical field.
• Previous experience in a medical office or hospital registration.
• Strong interpersonal communication skills and ability to maintain relationships with patients.
• Ability to maintain a high degree of confidentiality and attention to detail.
• Demonstrates accuracy in data entry and scheduling tasks.

Responsibilities

• Handles patient scheduling for outpatient visits and other departments.
• Checks the database for available schedules to meet patient first choice.
• Confirms future appointments with patients by phone and reschedules as needed.
• Performs follow-up reminders via SMS and e-mail to patients.
• Performs insurance verification and determines eligibility and financial responsibility.
• Collects and updates insurance and demographic information while on call or in person.
• Communicates estimated charges prior to patient appointment.
• Ensures insurance eligibility and authorizations are complete before appointment.
• Provides non-clinical instructions to help manage patient expectations.
• Collaborates with clinical departments to coordinate schedules for a positive patient experience.
• Delivers results for KPIs as established by the Clinic Manager.
• Must follow detailed instructions and perform repetitious tasks; 45 wpm typing required.

Skills

Typing 45 wpm

Data entry

Patient scheduling

Interpersonal communication

Maintains confidentiality

Education

HS diploma or equivalent

Associates degree or some college in business/medical field

Job description

The Virginia Eye Institute is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area, including eight locations and an ambulatory surgery center. We are searching for a Patient Care Representative to work in our Reynolds location. We are seeking candidates with a passion for and a dedication to excellent patient care. If this sounds like you, keep reading!!

We are seeking reliable candidates with outstanding patient service skills. The ideal candidate will be a team-player, self-starter, friendly, motivated, organized, and have the ability to work independently while sustaining a team environment. A caring demeanor and the ability to build and maintain patient rapport is critical. The candidate must be highly productive, eager to learn, and motivated to succeed.

This position is responsible for creating a welcoming and courteous environment for patients. Responsible for accurate data entry of patient information including demographic, insurance, and financial information. Collects payment from patients.

RESPONSIBILITIES:

• Handles patient scheduling for outpatient and other ancillary department visits
• Checks the database for available preferred schedules to meet patient's first choice for dates and times
• Confirms future appointments as well as any changes to existing appointments with patients via phone
• Conducts follow-up phone reminders as well as other avenues (e.g., SMS, E-mail)
• Performs insurance verification, determines eligibility for services, and informs patients of the financial responsibility for services
• Collects insurance and demographic information and updates the system as needed while the patient is still on the phone or in person
• Communicates estimate of charges as applicable prior to patient appointment
• Ensures that all necessary insurance eligibility and authorizations is complete prior to appointment
• Provides non-clinical instructions to patients as needed to help the patients manage expectations if any preparation is needed
• Required to work collaboratively with clinical departments in coordinating schedules to ensure seamless and positive patient experience
• Responsible for delivering results for key performance indicators as established by the Clinic Manager
• Must be able to follow detailed instructions and perform repetitious tasks. 45 wpm typing required.

REQUIREMENTS:

• Minimum education: HS diploma or equivalent; prefer Associates degree or some college education in business or medical related field
• Previous experience working in medical office or hospital registration.
• Strong interpersonal communication skills, including the ability to establish and maintain effective relationships with patients, physicians, management, and co-workers
• Ability maintain a high degree of confidentiality
• Demonstrates attention to detail

We offer a great work environment with competitive salary & benefits and continuing education and advancement programs. We are an equal opportunity employer.

Job Type: Full-time

Hourly range: $18-$22.98