Ophthalmology Call Center Team Lead — Scheduling & Training

Virginia Eye Institute; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

The Virginia Eye Institute located in Richmond, Virginia, is looking for a full-time Call Center Team Lead. In this role, you will support call center agents in efficiently managing patient appointments and inquiries.

Your responsibilities will include hiring, training, and ensuring compliance with patient service standards. We're seeking an individual who is motivated and team-oriented to contribute to our dynamic practice.

Qualifications

• Proven experience in a call center environment, with leadership responsibilities.
• Strong communication skills to interact effectively with patients and staff.
• Ability to monitor and improve team performance.

Responsibilities

• Assist in hiring, training, and coaching employees.
• Monitor workflow against productivity goals.
• Provide excellent customer service to patients.

Skills

Team leadership

Customer service

Training and coaching

HIPAA compliance

Job description

The Virginia Eye Institute located in Richmond, Virginia, is looking for a full-time Call Center Team Lead. In this role, you will support call center agents in efficiently managing patient appointments and inquiries.

Your responsibilities will include hiring, training, and ensuring compliance with patient service standards. We're seeking an individual who is motivated and team-oriented to contribute to our dynamic practice.